Welcome to the Clockhouse
We Welcome Your Feedback
We aim to provide high-quality care at all times. If you are unhappy with any aspect of our service, we want to know so we can improve.
How to Make a Complaint
- In person: Speak to a member of our reception team
- By phone: Call our clinic
- By email: help@theclockhouse.clinic
- In writing: Address your complaint to the Clinic Manager
If you prefer, you may ask someone to complain on your behalf (with your consent).
What Happens Next
- We will acknowledge your complaint within 3 working days
- We will investigate your concerns fairly and confidentially
- You will receive a full response within 20 working days (or we will update you if more time is needed)
Our Commitment to You
- You will be treated with respect and without discrimination
- Your care will not be affected by making a complaint
- Your information will be handled in confidence
If You Are Not Satisfied
- Ask us about our independent complaints adjudication service
- Contact the Care Quality Commission (CQC): www.cqc.org.uk
Need Help Making a Complaint?
Please let our team know if you require assistance, including translation or support.
